Refund Policy

Thank you for shopping with us! We strive to ensure that our products meet the highest standards of quality. However, if you receive faulty goods, we are happy to assist you. Please read our policy below for more details.

1. Eligibility for Refunds

Refunds are only available for faulty or defective items. To be eligible for a refund, the following conditions must be met:

The item must be faulty, damaged, or defective upon arrival.
The item must be reported to us within 7 days of receipt.
You must provide proof of purchase (order number, receipt, or invoice).
You must provide photographic evidence of the fault, if applicable.

2. Non-Refundable Items

Refunds will not be issued for items that are:
Damaged due to misuse or improper care.
Opened, used, or altered by the customer.
Not faulty or defective.

3. How to Request a Refund for Faulty Goods

If you believe your item is faulty, please contact our customer service team at 03-27292778 within 7 days of receiving your order. Include the following details in your request:

Order number
Description of the fault or defect
Photographic evidence of the issue (if applicable)
We will review your request and, if the item is found to be faulty, we will provide instructions for returning the item and processing your refund.

4. Refund Process

Once we receive the returned faulty item, we will inspect it to confirm the defect. If the item is deemed faulty, we will issue a refund to your original method of payment within 14 business days.

Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.

5. Shipping Costs for Faulty Goods

If the product is faulty or defective, we will cover the cost of return shipping. We will provide you with a prepaid return label or reimburse reasonable shipping costs.

6. Exchanges

If you would prefer an exchange rather than a refund for faulty goods, please contact us at 03-27292778 to check availability. Exchanges will be processed based on stock availability.

7. Damaged or Defective Items

If your item arrives damaged or defective, please notify us immediately within 7 days with the necessary details and images, so we can promptly resolve the issue by either issuing a refund or offering an exchange.